Maktoub مكتوب

Privacy Policy

Last updated: 27 September 2026

In short

  • We only collect what Maktoub needs to help you find a spouse.
  • Your email, birth date, exact location and device identifier are never shown to other members.
  • Questions about prayer, hijab, beard and skin tone are optional, and only saved with your explicit consent.
  • Your photos are private: only signed-in members can see them, through links that expire.
  • We do not sell your data, show ads or use tracking tools.
  • You can hide your profile or delete your account at any time from Settings.

1. Who we are

Maktoub is a marriage-focused app for Muslims. It is available on Android first, and on iPhone later. Matching and messaging are free: there are no payments and no ads.

Maktoub is run by Prettify, based in Tunisia. Prettify decides how your data is used and is responsible for it (the data controller).

This policy explains what we collect, why we collect it, who can see it and the choices you have. It covers the Maktoub app and this website. This website remembers your language choice in your browser. It has no ads and no tracking.

2. What we collect and why

We only collect what Maktoub needs to work.

Signing in

You sign in with your Google account. Google shares your email address and an account identifier with us, and we store them with your sign-in times. We use your email to sign you in and for matters about your account. It is never shown to other members.

One account per phone

We store a one-way hash of your phone’s Android ID (on iPhone, a random identifier kept in the Keychain). A hash cannot be turned back into the original identifier. It lets us keep one account per phone, which keeps out fake and duplicate accounts and people trying to come back after a ban.

Everything we collect

Data Why we use it
Google account email and identifier, sign-in times To sign you in and contact you about your account. Never shown to other members.
Device identifier (one-way hash) One account per phone, to prevent fake and duplicate accounts and ban evasion.
Required profile answers: first name, birth date, gender, marital status (never married, divorced or widowed), when you would like to marry, city, about me, what you look for in a partner To build your profile and show it to members who may suit you. Others see your age, never your birth date. Your birth date and gender cannot be changed after signup.
Optional profile answers: children (whether you have or want them), willingness to relocate, country of origin, languages (up to 5), education, profession, height, weight To help you and others find a good match. Shown only if you answer.
Sensitive answers, only with your explicit consent: prayer, hijab, beard, skin tone Shown on your profile if you answer. See section 3.
Approximate location and city To show distance and profiles near you. See section 4.
Photos (at least 1, up to 6) To show on your profile. See section 5.
Likes you send and receive, matches, messages To make matching and messaging work. Messages are only possible between matched members, and only the two of you can read them.
Blocks and reports (reason and details) To keep members safe. Our team reviews reports and aims to act within 24 hours.
Last active time To know which accounts are still in use.
Device push token (once notifications are enabled) To send you notifications through Firebase Cloud Messaging. You can turn them off in your phone settings.
Support ID (a short code shown in Settings) So our support team can find your account when you contact us.
Consent records To keep track of which version of the Terms of Use and of this Privacy Policy you accepted and when, and when you gave consent for sensitive answers.
Reason for deleting your account (optional) To improve Maktoub. Kept anonymously after deletion. See section 10.

3. Sensitive answers

Some optional questions can reveal your religious beliefs or your ethnic origin: prayer, hijab (for women), beard (for men) and skin tone. This kind of data deserves extra care, and we treat it that way.

  • We only save these answers if you give your explicit consent, with a separate checkbox in the app. Without it, nothing is saved.
  • They are shown on your profile only if you answer them.
  • They are never used as a search filter.
  • You can withdraw your consent at any time. Tap a selected answer again to clear it, or email us and we will clear all of them and the record of your consent.

4. Your location

  • On Android, Maktoub only asks for your approximate location. It never asks for your precise location, and never uses your location in the background.
  • We use it once, to find your city. You can also type your city instead: the text you type goes through our server to Google Places, which suggests matching cities.
  • Coordinates are rounded to about 1 km before they are stored. We use them to show distance and profiles near you.
  • Your exact location is never stored.

5. Your photos

  • Your profile needs at least 1 photo, and can have up to 6.
  • Photos are compressed on your phone (at most 1080 pixels wide) before they are uploaded.
  • They are kept in private storage (Cloudflare R2). Signed-in members see them only through links that expire after a short time.
  • Your photos are never public on the web.

6. What other members can see

Other members can see: your first name, your age, your city and distance, your profile answers, your photos, and a label if your profile is scheduled for deletion.

They never see: your email address, your birth date, your exact location, your device identifier or your consent records.

Your messages can only be read by you and the member you matched with. If you turn off “Show my profile” in Settings, you are hidden from discovery.

7. Legal bases

We use your data on these legal bases:

  • Contract: to provide Maktoub, as described in our Terms of Use (your account, profile, matching and messages).
  • Explicit consent: for sensitive answers (section 3).
  • Legitimate interests: to keep members safe, prevent fraud, keep one account per phone and secure the service.
  • Legal obligations: to answer lawful requests from authorities.

8. Service providers

A few trusted providers process data on our behalf to run Maktoub:

  • Supabase: database, sign-in and server functions. Hosted in the European Union (Frankfurt, Germany).
  • Cloudflare: photo storage and this website.
  • Google: Google Sign-In, city search (Google Places), the fonts on this website, and push notifications (Firebase Cloud Messaging) once they are enabled.

Your data may be processed outside your country. When it is, it is protected with appropriate safeguards.

9. What we never do

  • We do not sell your data.
  • We do not show ads.
  • We do not use analytics or tracking tools, and we do not track you across other apps or websites.

10. How long we keep your data

We keep your data while your account exists.

When you delete your account

  1. Go to Settings, then Delete account. You can tell us why, if you want.
  2. Your profile is hidden right away and marked “scheduled for deletion”.
  3. For 30 days, you can sign in to restore everything, or to continue the deletion.
  4. After 30 days, we permanently delete your photos (from storage), profile, likes, matches, messages, consent records and account.

You can also ask us to delete your account by email, with your Support ID from Settings, or through our account deletion page.

What remains after deletion

  • The reason and details you gave for leaving, if any. They are kept anonymously, no longer linked to you, to help us improve Maktoub.
  • The one-way hash of your phone’s identifier, no longer linked to your account. That phone cannot create a new account for 30 days, then the hash is deleted.

Backups may keep copies for a short time before they are overwritten.

11. How we protect your data

  • Everything between the app and our servers is encrypted in transit with HTTPS.
  • Row level security in our database means each member can only access what they are allowed to.
  • Photos are kept in private storage.
  • Server keys are never included in the app.

No system is perfectly secure, but we work hard to protect your data.

12. Your rights

You have the right to:

  • access your data;
  • correct it (you can edit most of it yourself in the app);
  • delete it (see section 10);
  • withdraw your consent at any time;
  • object to some uses, or ask us to restrict them;
  • receive a copy of your data (ask us by email).

To use these rights, email us at support@getmaktoub.app. We answer within 30 days.

You can also complain to a data protection authority: in Tunisia, the INPDP (Instance Nationale de Protection des Données Personnelles); in Morocco, the CNDP (Commission Nationale de contrôle de la protection des Données à caractère Personnel); in Algeria, the ANPDP (Autorité Nationale de Protection des Données à caractère Personnel); in the EU or EEA, the authority of your country.

13. Minors

Maktoub is only for people aged 18 and over. We check your birth date when you sign up. If we find that an account belongs to someone under 18, we delete it.

14. Changes to this policy

When we change this policy, we update the date at the top and tell members in the app. If a change is significant, we may ask you to accept the new version before you continue.

This policy is available in English, French and Arabic. If the translations differ, the English version prevails.

15. Contact us

Prettify, Tunisia
Email: support@getmaktoub.app

If you contact us about your account, include your Support ID from Settings so we can find it quickly.